Case studies...
Learn more about our client projects and success stories
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SharePoint Help, Without the Helpdesk Queue
How York and Scarborough Teaching Hospitals NHS Foundation Trust is building a trusted self-service agent and the internal capability to…
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Trusted Nervecentre Guidance, Right When Staff Need It
How York and Scarborough Teaching Hospitals NHS Foundation Trust turned an internally built agent into an enterprise-ready service and strengthened…
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Instant, Trusted HR Answers on Every NHS Shift
How York and Scarborough Teaching Hospitals NHS Foundation Trust built one of the NHS central tenant’s first AI agents and…
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Microsoft 365 Was Already There. The Missing Piece Was Connection
How a growing organisation brought scattered communication, information and resources together, creating stronger Microsoft 365 foundations for everyone. The technology…
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From Manual Invoice Checks to Smarter Governance
How a global energy company took a time-consuming supplier invoice process, proved a new approach in five days and turned…
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Making Complex Client Forms Easier to Complete
How a UK based law firm turned a demanding form-filling process into a guided conversation and created a reusable pattern…
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Building Confidence Before Scaling a Business-Critical App
“iThink 365 helped an international conservation organisation assess whether a citizen-built app was ready for wider organisational use, giving its…
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From Manual Approvals to a Smarter Procurement Process
“A modern digital procurement solution that improved visibility, reduced administrative effort, and created a more efficient, auditable approval process” Many…
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923 Hours Saved Annually: How We Helped One Organisation Transform Operations and Finance with AI
A leading services team partnered with iThink 365 and Empower M365 to explore how Microsoft 365 Copilot could be embedded into day‑to‑day…
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AI-Powered Email Automation for Financial Services
Implementing iThink365’s AI-powered Email Processing Agent delivered transformative results for the financial services organisation. The solution not only resolved operational…
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Empowering Legal Teams with AI: The Impact of iThink 365’s Knowledge Copilot
iThink 365 successfully delivered a Knowledge Copilot Proof of Concept for a client in the legal sector, transforming how employees…
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Closing Security Gaps While Scaling a Growing Workforce
How a UK fibre broadband provider gave HR control of onboarding and uncovered 78 dormant accounts For a leading UK…