iThink 365 successfully delivered a Knowledge Copilot Proof of Concept for a client in the legal sector, transforming how employees access and interact with internal knowledge. By integrating Microsoft 365 and Generative AI, the solution enabled staff to quickly find answers related to Human Resources, IT, Finance, and Company Policies and Procedures. The result was a significant boost in productivity, reduced operational costs, and improved employee satisfaction.

The Impact

Key benefits included:

• Rapid retrieval of policies and procedures
• Accurate identification of the right person to contact
• Streamlined access to procedural documents
• Enhanced decision-making and efficiency
• Strong senior management support, leading to broader AI adoption

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The Challenge

Before implementing the Knowledge Copilot, the organisation faced several persistent issues:

• Inability to Find Answers: Employees struggled to locate relevant information quickly, causing delays and inefficiencies.
• Difficulty Identifying the Right Person: Staff often didn’t know who to approach for help, slowing down task completion.
• High Operating Costs: Manual searches and fragmented workflows increased operational expenses.
• Employee Frustration: Limited access to information led to dissatisfaction and reduced morale.
• Lack of Centralised Resources: Knowledge was scattered across multiple systems, making it hard to find and use.

These challenges were costing the business valuable time and resources, while also negatively affecting employee experience and overall performance.

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The Solution

To address these issues, iThink 365 implemented a Knowledge Copilot Proof of Concept tailored to the legal sector. The goal was to revolutionise how employees discover and use internal knowledge, making it faster, easier, and more cost-effective.

Key Components:

• Generative AI Integration: Trained exclusively on the company’s own data, the AI provided accurate, context-specific answers.
• Advanced Search Capabilities: Vector search enabled users to find relevant information instantly.
• User-Friendly Interface: Designed for accessibility and ease of use across all departments.

Specific Improvements:

• Faster Policy Retrieval: What once took minutes now takes seconds.
• Accurate People Search: The AI suggests the right contact for any query.
• Efficient Procedure Lookup: Employees can access full procedural guidance instantly.
• Comprehensive Information Access: The AI reasons over large documents, delivering complete and relevant answers.

Following a successful demo, senior management requested the solution be presented to the board, paving the way for a broader Copilot and Agent strategy to automate tasks and support employees with intelligent assistants.

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Want to Know How We Can Support Your Business?

Here at iThink 365 our expert team helps organisations unlock the full potential of Microsoft 365, leveraging AI, Copilot extensibility, and custom agents to build intelligent, automated solutions. From streamlining workflows to eliminating repetitive tasks, we deliver automation that saves time, boosts productivity, and adds real business value.
Get in touch today to see how AI-powered support could work for you.

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