On Friday, 7th March, Everon and iThink 365 hosted the Copilot & AI Prompt-a-thon Webinar, an insightful session designed to help professionals unlock the full potential of Microsoft Copilot and AI prompting techniques.

If you missed the live event, don’t worry—watch the full webinar video below. 

In this recap, we’ll highlight the key discussions, practical demonstrations, and valuable takeaways that can help you integrate AI-powered productivity tools into your workflow.

Key Highlights from the Webinar 

Understanding Copilot & Copilot Chat 

The webinar kicked off with an overview of Microsoft 365 Copilot and Copilot Chat, breaking down their differences and how they enhance productivity. While Copilot Chat allows anyone with a Microsoft 365 license to access AI-powered chat assistance, Microsoft 365 Copilot integrates AI into apps like Teams, Outlook, Word, and Excel, providing context-aware insights and automation.

AI Agents & Copilot Studio 

A significant focus of the session was on AI agents and how they differ from Copilot. Unlike Copilot, which assists users with tasks, AI agents actively perform tasks on behalf of users, automating repetitive workflows.

The discussion covered how businesses can build AI agents using Copilot Studio, including real-world examples such as:

• • HR onboarding agents that provide instant answers to new employees.

• • Sales lead management agents that research prospects and generate tailored responses.

• • Smart note-taking in Teams, automatically summarising meeting discussions and actions.

The Art of AI Prompting

The webinar introduced the GCSE Framework for AI prompting—a simple but effective approach to crafting better prompts:

• • Goal – Define the purpose of your request.

• • Context – Provide background information.

• • Source – Identify relevant documents or datasets.

• • Expectations – Specify the type of response needed.

The session also covered different AI prompting techniques: 

• • Zero Shot Prompting – Asking AI a question without additional context.

• • Few Shot Prompting – Providing examples to guide the AI’s response.

• • Chain of Thought Prompting – Breaking down complex problems into step-by-step reasoning.

New Features: Copilot Pages & Scheduled Prompts 

Participants got an exclusive look at Copilot Pages, which allow teams to collaborate on AI-generated content within Microsoft Loop, ensuring a seamless workflow.

Additionally, the upcoming scheduled prompts feature was highlighted—an automation tool that will allow AI to run recurring tasks without manual input.

Real-World Use Cases:  

The webinar showcased practical applications of Copilot and AI in daily work scenarios: 

• • Meeting Summaries in Teams – AI automatically generates concise recaps with action points.

• • Sales & Customer Support Automation – AI-powered agents research and draft responses instantly.

• • Bid Proposal Writing in Word – AI generates tailored responses using past proposals as reference.

• • Task Management & Scheduling – AI helps users prioritise tasks and find available meeting slots effortlessly.

Why This Matters for Businesses 

AI is rapidly becoming a game-changer in workplace productivity, and organisations that embrace it early stand to gain a competitive advantage. The discussion highlighted how AI-driven automation can lead to:

• • Time savings – Reducing hours spent on administrative tasks.

• • Improved decision-making – AI provides data-driven insights to support strategic planning.

• • Enhanced collaboration – Teams can leverage AI to improve communication and efficiency.

Next Steps: Watch the Webinar & Explore More Resources 

Missed the live session? Watch the full webinar and dive deeper into Copilot and AI best practices.

Final Thoughts:  

Whether you’re just getting started with Microsoft 365 Copilot or looking to refine your AI skills, this webinar provided practical insights and real-world applications to help you work smarter. Now’s the time to experiment, automate, and maximise AI’s potential!

Got questions? Reach out to us here at iThink 365 and stay tuned for more webinars and training opportunities on AI and Copilot best practices.