What to do next, which direction?

We have migrated email to Microsoft 365, but what next?


So, you have setup Microsoft 365. Your teams and organisation are using it for email. What next?

The answer is it depends!

Build a Vision and roadmap

Sorry, but it really depends on what it is that your organisation is looking to achieve. So, really the next step is to define a vision for the business and how it will use Microsoft 365 to tackle the common challenges that organisations have.

In the same way that your business will function without a strategy and vision, so it is the same for your Microsoft 365 strategy. If you are going to get value from the platform you need to come up with a strategy.

Maybe you need to improve:

  • How you share strategy and vision with the rest of the organisation
  • Communication between the senior management team and the rest of the organisation.
  • Communication between the rest of the organisation and the senior management team.
  • How your teams find the right information or document.
  • How your teams work out in the field or on site.
  • How teams share information with one another so that your users can self-serve.
  • How you use management information to make decisions?
  • How your teams work with suppliers and customers.
  • How your teams collaborate and work together on projects.

So, define a strategy, what does the business want to achieve with Microsoft 365. Make sure you document it, heck why not put it on an Intranet on SharePoint Online for everyone to see?

All these common challenges can be solved using Microsoft 365 but first you need to:

  • Understand the challenges.
  • Document each challenge.
    • Describe the challenge.
    • Understand its business value.
    • Understand how difficult / complex to solve.

This information coupled with the business value will allow you prioritise your efforts. From this you can build a product roadmap of the challenges that should be tackled and the order they should be tackled.

I would suggest you pick the challenges which are easiest to solve and provide sufficient value. This allows you to build success stories which you can use to gain credibility collateral to tackle the harder more expensive challenges.

Once you have a vision then get your management team excited about the possibilities and then engage on delivering the roadmap.

The roadmap is not a document that is set in stone so make sure you and your team review and refine it and the list of challenges.


How do you understand how difficult a challenge is to solve? Well, I suggest doing some research and spend some time learning about Microsoft 365 and its services.

The following sites are great resources:

Other ways of getting up to speed are:

Getting ideas and inspiration

If you are looking for inspiration, then check out the Maturity Model for Microsoft 365 (Maturity Model for Microsoft 365 – Introduction | Microsoft Docs) which provides a great overview of the Microsoft 365 platform split into competencies. This really does give you idea on what impact and benefit you get from improving in a particular competency.

Also, the Microsoft 365 Maturity Model has How-to documents which explain how to implement and improve your business in each competency.

For transparency, we are involved in the Microsoft 365 Maturity Model and I am part of the core Microsoft 365 Maturity Model team.


I hope this article provides some food for thought. As ever you need to plan for success and Microsoft 365 like anything else needs planning before you can reap the rewards.

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